You're welcome to make a return within 30 days of receiving your goods.

Please download the returns form linked below. Costs of return shipping are covered by the customer at your local post office and will vary dependent on weight. We understand local return drop off is convenient, however please keep in mind our dispatch warehouse is not open to the public for health and safety reasons. Please post your return only. All returning parcels must include your downloaded returns form so we can contact you when it arrives (If you do not have a printer, feel free to write this on a piece of paper or even on the box). I Love Linen is not liable for any lost parcels containing returns, we highly recommend sending your return via a tracked shipping option so you can track the parcels progress. Once your return has been delivered, please allow up to 5 business days for the returns team to process your request as we are a small team.

I Love Linen - Return department

11/14 Rothcote Court

Burleigh Heads

QLD 4220

We can only accept goods that have not been opened or used - we define opened as out of its original folded condition, with ribbon and tags removed, and please respectfully do not open and place items on the bed even for short periods of time to check colours. We understand separate items like fitted sheets and pillowcases are not wrapped with ties. Our bedding is folded to allow ample fabric to check the colour. You can also contact our friendly team for styling tips, product information and linen swatch requests, we would love to help!

Please also note that for health reasons, we cannot accept any pillows once they have been purchased so please choose carefully! We can accept returns on mattress toppers and quilts, provided the items remain unopened, in original vacuum sealed packaging. 

Please note that we do not hold exchange or replacement stock whilst waiting for a return parcel to arrive. As a result, items can sell out whilst your items are in transit. If this is the case for your return, check with our team to see when those items will be back in stock.

If you’ve decided that your new loungewear isn't quite right in size or colour, we are more than happy to accept returns provided that the item/s remain in an original condition, unwashed and unworn with their tags attached. Please note, eye masks are not eligible for return due to health and hygiene reasons.

Contact us! If the parcel has not been packed, our team may be able to resolve it for you! In some cases, you may be able to redirect your parcel via the tracking link we have emailed you. If you are unsuccessful in redirecting your parcel, Australia Post will return your order to us if the courier is unable to deliver due to an incorrect, unclear or partially filled address. Please ensure that your details are correct at checkout to ensure safe delivery. If your order is delivered to the incorrect address you have provided, I Love Linen is not liable for stolen packages or damages to your items, we are also not responsible for any reimbursements in this case. 

A return to sender will require a re shipping fee to be paid, as both the original shipping and now the return shipping has been covered by I Love Linen. Once we receive your parcel back to our warehouse, our customer care team will reach out and send you a link to make payment if you wish to have this reshipped.

We stand by all of our designs. If any of your items develop a production fault we will gladly replace this for you. Please note this guarantee does not allow used items to be returned if it is a change of mind or you do not like the item, this applies to defective items only (example: tears, rips, stitching issues).

Sheet sets and quilt cover sets cannot be partially returned due to the price discrepancy between sets and separate items. For example, If you have ordered a sheet set and you wish to upsize your fitted sheet depth, we require your full set to be returned for you to complete a new order. We also advise that there can be variation in colour between batches, so it is best for you to order and receive all of your items together to ensure a perfect match.

We use Australia Post to deliver Australia wide. If your parcel goes missing, you will need to start a Track and Trace enquiry with their customer service team on 13 76 78, or you can also complete this via your tracking link. Once you have completed this, please provide our customer care team with your case number and we can do the same. We understand how frustrating it can be when a delivery is not as smooth as hoped. Please bear in mind, we do need to wait for Australia Post to advise of the final outcome of their internal investigation which can take between 5 - 10 business days in most instances. Once the investigation is complete, we can then directly resolve this with you.

Please note that I Love Linen is not liable if your parcel has not been received after Australia Post confirms delivery. If Australia Post does not deliver to the time frames they state and your order is later than expected, we cannot be held liable for any damages on an order. You can lodge a formal complaint, as the owner of the parcel with Australia Post.

At I Love Linen, our team is committed to making sure that your goods always maintain a high level of quality, upholding our premium standards and love for quality goods. Our dispatch team works hard to ensure your parcel has been picked and packed with the correct items, if we have made a mistake with your order please contact us and we will resolve this for you! After receiving your goods please ensure you check and contact us within 30 days of receiving them if you find any faults. Please note that production faults are generally apparent within the first few washes.

Please note: wear and tear that occurs in the course of normal use is not considered a fault of the product.

I Love Linen is not liable for products that have been damaged in transit by uncontrollable circumstances. In the unfortunate instance that the parcel has been delivered is damaged, you will need to contact Australia Post directly for a resolution. I Love Linen can only reimburse compensation offered by Australia Post under these circumstances.

We are unable to accept any exchanges on gifts that you have received during promotions. Please note, this also applies during our Free Pillowcase Set promotions. All colour choices made during this promotion from the available styles are final and cannot be exchanged for an alternate choice.

If you are returning your order that you made during a promotional period and your order total no longer meets the minimum spend required to qualify for this free gift, you are required to return the gift in original, unused condition. If you do not return the free gift, the retail value of the item will be deducted from your total refund or store credit.

We use Australia Post to deliver Australia wide. If your parcel goes missing, you will require to start a Track and Trace enquiry with their customer service team on 13 76 78. Please request authorisation for I Love Linen to access the enquiry there are times where we may need to follow up and request final outcomes in order to assist you!

We understand how frustrating it can be when a delivery is not as smooth as hoped and of course we will look to resolve on our end as soon as possible. Please bear in mind, we do need to wait for Australia Post to advise of the final outcome of their internal investigation which can take between 5 - 10 business days in most instances.

Given the price of many of our items and the investment made, please note that I Love Linen sends all parcels with 'signature on delivery' required. If you, the customer request a Safe Drop or Authority to Leave with either Australia Post or DHL please understand I Love Linen is not liable if your parcel has not been received as we need to send with 'signature on delivery' to ensure the safest method of delivery.

If Australia Post does not deliver to the time frames they state and your order is later than expected, we cannot be held liable for any damages including discounts on an order. You can lodge a formal complaint, as the owner of the parcel with Australia Post.