We’re here to help.

I Love Linen does not cover return shipping for change of mind. However, if you’ve received an incorrect or faulty item, please get in touch, and we will happily provide you with a prepaid label to facilitate your exchange.

For unexpected stains like food, coffee, or liquids, it’s crucial to act quickly! Linen is a natural fibre, so we advise against using bleach, as it may damage the fabric and leave marks. A simple and effective method is to sprinkle bicarbonate of soda over the stain to absorb the liquid, then wash the item in your machine.

Linen is a beautiful, sustainable, and durable bedding choice with excellent temperature-regulating properties. It ticks all the boxes for both aesthetic appeal and long-term use.

GSM stands for grams per square metre, a measure of fabric weight. A higher GSM indicates a denser fabric. Our linen is crafted at 170 GSM, offering the perfect balance of quality, warmth, comfort, and durability.

Unlike other bedding brands, we do not use toxic chemicals to soften our fabrics. Instead, we use natural pumice stones, allowing you to enjoy linen in its most natural form, ready for many nights of peaceful sleep.

We are confident you'll be delighted with your choice. Over the past decade, we have built our business thoughtfully and sustainably, focusing on quality over quantity. This commitment has earned us thousands of 5-star reviews and a high rate of repeat customers.

Due to our new systems, we are unable to amend orders once they have been processed. However, we are more than happy to cancel and refund your order, allowing you to place a new one. For the best chance of placing your order on hold before it’s shipped, please contact us as soon as possible at help@ilovelinen.com.au.

If you’ve entered the incorrect shipping address at checkout, please email our team at help@ilovelinen.com .au as soon as possible. We have a very short window to make changes before the order is dispatched. If we are no longer able to amend the address, you will still have the option to redirect the parcel using the tracking link provided in our email.

For health and hygiene reasons, we cannot accept returns for bedding that has been unfolded and placed on your mattress. However, we fold our linen in a way that allows you to view the colour fully, helping you decide if it suits your space. We also offer complimentary swatch samples for domestic orders, which you can request via the link below if you’d like to see the colour before purchasing. Order your free swatch

Our French flax is certified, grown, and picked in France. After harvesting, the flax is spun into yarn and sent to our factory in China, where it is woven into the beautiful fabrics you know and love. Since the raw material originates from France, we refer to our product as French linen. To ensure an affordable price for our valued customers, the final assembly occurs at our factory in Shenzhen, China, which is SA8000-certified, protecting workers’ rights. For more information on our sustainability practices, visit our website: Sustainability at I Love Linen

We offer unique fitted sheet sizes to ensure a perfect fit for your mattress. Before selecting your size, please refer to our step-by-step guide on ‘How to measure your mattress for a fitted sheet,’ available via the link below: How to measure your mattress

Absolutely! We understand the importance of quality bedding, which is why we created our Hotel Cloud Collection™️. This includes supportive yet soft pillows, plush mattress toppers, and luxurious quilts to transform your bed into a cosy oasis. Our patented filling took 12 months to perfect, ensuring an unparalleled sleeping experience.

Our Hotel Cloud Collection™ pillow is designed to be soft and fluffy, with micro-sized particles creating a cloud-like effect. Its flexible fibres can be shaped to support your neck, allowing your head to sink comfortably and align perfectly with your shoulders.

While a pillow top offers some cushioning, it’s not designed to provide the same level of support as our Hotel Cloud Collection™ Mattress Topper. Pillow tops often lose their shape and support over time, while our topper is specifically created to provide uncompromising body support.

We call it a trans-seasonal design. At 400 GSM, it's suitable for use nearly year-round. Hot sleepers or those in warm climates may need to use it less frequently. During the hottest months, we recommend one of our French Linen coverlets or simply a top sheet.

While it might seem straightforward to machine-wash your Hotel Cloud items, we cannot guarantee how each machine will treat them, as varying speeds and pressures can cause the filling to clump. For stains, sprinkle bicarbonate of soda on the area to absorb the liquid. After 15 minutes, use a warm cloth to gently rub the area. If possible, place the item in direct sunlight for drying.

We kindly ask you to choose carefully, as we cannot accept returns on white goods due to health and hygiene reasons. Exceptions can be made for quilts and mattress toppers if they remain unopened in their original vacuum-sealed packaging. Pillows, which are not vacuum-sealed, are non-returnable.

Once logged into your I Love Linen account, add your desired items to your cart and click ‘checkout.’ Your available rewards will appear in the drop-down menu on the right side. Simply select 'choose reward' to apply.

Once you redeem a reward, your points convert into a voucher. If you choose not to use it immediately, the code remains active for three months for future use.

Once your points are redeemed, they are converted into a code for the selected value. Unfortunately, this cannot be undone to redeem a different amount.

Each reward has a minimum spend requirement: Min spend | Reward $100 | $10 $150 | $20 $225 | $30 $300 | $40 $400 | $50