Website Terms of Use

I Love Linen Terms of Use Agreement


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. All prices are in AUD and INC of GST.


The use of this website is subject to the following terms of use:

  • All prices are stated in Australian Dollars.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia

 

Promotional Codes and Offers

Please note that promotion codes are only valid at the time of purchase and cannot be redeemed after you have purchased an item. Please also note that some promotional offers will be deactivated at major sale times as these cannot be used in conjunction with any other offer. You're most welcome to redeem your other promotional offer once the major sale is over and the previous offers have been reactivated.

i.e. Sale codes can't be used on previous purchases and pillows can only be bundled in at the $50 bundle price the at the time of purchase. 

 

FREE BIOLOGI BF SERUM SAMPLE

The first 100 orders placed from 7:00 AM AEST Thursday 17th September to 11:59 PM AEST Sunday 20th September, will receive a free sample of the Bf Serum from Biologi. The offer is available while stocks last and will be automatically added to your cart. Customers are only able to receive 1 free gift per person. This gift is not available on free fabric swatch orders or gift voucher purchases.

 

FREE PUREOLOGY GIFT PACK

The first 50 bathing orders over $100 placed from 7:00 AM AEST Tuesday 15th September to 11:59 PM AEST Sunday 20th September, will receive a free sample pack from Pureology. The offer is available while stocks last and will be automatically added to your cart. Customers are only able to receive 1 free gift per person. Customers must meet the minimum spend of $100 on bathing products to qualify for this offer. If any items are returned, and the minimum spend of $100 on bathing products is no longer met, the gift must be returned also. If the gift is not returned in its new condition, customers will be charged the retail value of the gift. This gift cannot be exchanged or redeemed for cash. This gift is unable to be claimed in conjunction with any other offer. 

 

FREE EYE MASK - LEVEL 1 REWARDS MEMBERS

The first 300 orders over $200 placed after 10:00AM AEST Tuesday 25th August who use their unique promo code at checkout, will receive a free Eye Mask in their order. This offer is available while stocks last or until 11:59pm AEST Sunday 30th August, whichever occurs first. This offer is only available to Level 1: Friends Members of The Community (I Love Linen's Rewards Program). Customers are only able to receive 1 free gift per order. The gift is not able to be returned, exchanged or redeemed for cash. Colours will be automatically be chosen at random and customers are unable to request specific colours. This offer cannot be added once an order has been completed so please contact Customer Service for assistance if you are unsure how to claim this offer. This offer cannot be used in conjunction with any other offers.

 

FREE MARKET BAG - LEVEL 2 REWARDS MEMBERS

The first 100 orders over $200 placed after 10:00AM AEST Tuesday 25th August who use their unique promo code at checkout, will receive a free Market Bag in their order. This offer is available while stocks last or until 11:59pm AEST Sunday 30th August, whichever occurs first. This offer is only available to Level 2: Family Members of The Community (I Love Linen's Rewards Program). Customers are only able to receive 1 free gift per order. The gift is not able to be returned, exchanged or redeemed for cash. Colours will automatically be chosen at random and customers are unable to request specific colours. This offer cannot be added once an order has been completed so please contact Customer Service for assistance if you are unsure how to claim this offer. This offer cannot be used in conjunction with any other offers.

 

FREE PILLOWCASES - LEVEL 3 REWARDS MEMBERS

The first 200 orders over $350 placed after 10:00AM AEST Tuesday 25th August who use their unique promo code at checkout, will receive their chosen set of Pillowcases for free in their order. This offer is available while stocks last or until 11:59pm AEST Sunday 30th August, whichever occurs first. This offer is only available to Level 3: VIP Members of The Community (I Love Linen's Rewards Program). Customers are only able to receive 1 free gift per order. Customers must select from the included colours of the product 'VIP Rewards Pure Linen Pillowcase Set". Customers will not be refunded if you add the incorrect pillowcases to their order. The gift is not able to be returned, exchanged or redeemed for cash. This offer cannot be added once an order has been completed so please contact Customer Service for assistance if you are unsure how to claim this offer. This offer cannot be used in conjunction with any other offers.

 
 

EMAIL NEWSLETTER SIGN UP OFFER

  • Use the unique code from your Welcome email to receive 10% off when you spend over $150, on your first order.

  • Discount does not apply to: Hotel Cloud Collection items.

  • This offer cannot be claimed in conjunction with any other promotional offers and cannot be applied to any previous or future purchases. 

  • This offer can only be used once per customer, on their first order only.

  • This offer may be deactivated during major sale periods.

  • Only one (1) promo code can be applied to a single order. 

  • All customers who sign up to our email newsletter will also be entered in to the draw to win a $500 shopping spree. This will be drawn at midnight December 31st each yet and the winner will be contacted via email. The winner must claim their prize before January 31st.

  • If you are unsure how to complete this promotion, please contact customer service before completing your order.

  • I Love Linen reserves the right to amend details of this promotion at any time.

 

NEW CUSTOMER OFFER

This offer is only available for 5 days from the date you receive the email. You must spend the required amount and apply the promo code in your cart before completing your order. Products from the Hotel Cloud Collection do not count towards the minimum spend. Offers cannot be added once you have completed your order. This offer is only valid to be used once per customer.

 

LINEN COLLECTION OFFER

This offer is only available for 7 days from the date you receive the email. You must apply the promo code in your cart before completing your order. Offers cannot be added once you have completed your order. This offer cannot be used in conjunction with any other offers.

 

How to claim the discount on sheet sets and quilt covers 

When you see a discount code that states it is for 'sheet sets and quilt covers' you must purchase the item under the 'SHEET SETS' or 'QUILT COVERS' section and cannot be a purchase made of combining several separate items to create your own set. Discounts only apply to fully made sets, unless specifically stated to the contrary in a promotional banner.
 

Wedding Bundles 

Our Lovers Luxe Bundle and Lovers Essential Sleep Bundle have been hand-selected in our most popular colours that we know you'll love. This means that the colours of our pre-selected sets cannot be changed. Each bundle comes with a standard 40cm deep fitted sheet, and upon receiving can be exchanged for a 50cm deep fitted sheet if it has not been opened and is still in original folded condition. The Lovers Luxurious French Linen Dining bundle colours have been pre-selected and cannot be changed. 

Purchase either of our Lovers Luxe Bundle or Lovers Essential Sleep Bundle and use code "LOVERS" at check out to receive an exclusive For The Lovers gift set valued at $94.90. Gift set includes 1 x For the Lovers tote bag and 2 x For the Lovers eyemasks. The code is only valid with our Lovers Luxe bundle and Lovers Essential Sleep bundle. The code is not applicable to our Lovers Luxurious French Linen Dining Bundle, Sheet Sets, Quilt Cover Sets or Robes. The gift set is only one gift set, per person, per order. For example, if you've ordered several bundles, we will pack it all into one tote bag.