Website Terms of Use

I Love Linen Terms of Use Agreement


Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website. All prices are in AUD and INC of GST.


The use of this website is subject to the following terms of use:

  • All prices are stated in Australian Dollars.
  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.
  • You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia

 

Promotional Codes and Offers

Please note that promotion codes are only valid at the time of purchase and cannot be redeemed after you have purchased an item. Please also note that some promotional offers will be deactivated at major sale times as these cannot be used in conjunction with any other offer. You're most welcome to redeem your other promotional offer once the major sale is over and the previous offers have been reactivated.

i.e. Sale codes can't be used on previous purchases and pillows can only be bundled in at the $50 bundle price at the time of purchase. 


PERSONALISED MONOGRAMMING - TEMPORARILY UNAVAILABLE

Any items with personalised monogramming should allow for a 10-day turnaround.

Customers must note their choice of colour, font and wording written exactly as they would like it displayed on the garment - including any grammar or punctuation. Only letters will be accepted. Please choose carefully, as items that have been personalised are unable to be returned and will not qualify for a refund or credit.

 

2 FOR $50 PILLOWCASE PROMOTION - 50PC

This offer is valid from 7:00AM AEST Tuesday 10th May 2022 until 11:50PM AEST Sunday 15th May 2022. To redeem a Standard Pillowcase Set for $50, enter the promo code 50PC at checkout. Offer is only available on Standard Size French Linen Pillowcases. Offer only available on maximum 10 orders per colourway. Hotel Cotton and Bamboo is excluded from this promotion. This offer cannot be used in conjunction with our Welcome Offer. Offer can be combined with rewards offers and TAKE20 promotion. This offer cannot be added once an order is complete, so please contact Customer Service at help@ilovelinen.com.au before completing your order, if you require assistance. I Love Linen reserves the right to change the terms and conditions of the promotion at any time.


WIN A $1,200 PRIZE PACK FROM I LOVE LINEN & BROSA - NOW ENDED

  • This competition is being run by I Love Linen & Brosa.
  • Entry is open from Saturday 16th April until 11:59pm AEST Saturday 30th April 2022.
  • This competition is open to Australian residents only.
  • There will be 1 winner who will win the following prizes:
    From I Love Linen: A French linen Bedding Bundle in the winner's choice of colour and size, containing a Fitted Sheet, Flat Sheet, Quilt Cover and 2x sets of Standard Pillowcases valued up to $835. All items are subject to availability.
    From Brosa:  A $500 voucher to be redeemed by a consultation with the Brosa Style Team.
  • To enter the competition, entrants must fill in the form on this page.
  • The prize is not transferable, not redeemable for cash, not for re-sale and will be awarded to the confirmed winner only.
  • One winner will be chosen at random.
  • Winners will be announced and contacted by Friday 6th May 2022.
  • The prize must be claimed before Tuesday 31st May.
  • By filling out the entry form, entrants are signing up to the email newsletters of I Love Linen and Brosa.
  • Your data will be collected in accordance with the privacy policies of I Love Linen (see here) and Brosa (see here).
  • I Love Linen and Brosa reserve the right to make alterations to the terms & conditions of this competition if required.
  • By entering the competition, entrants agree to these terms & conditions.

 

EMAIL NEWSLETTER SIGN UP OFFER

  • Use the unique code from your Welcome email to receive 10% off when you spend over $150, on your first order.
  • Discount does not apply to: Hotel Cloud Collection items or items on sale.

  • This offer cannot be claimed in conjunction with any other promotional offers and cannot be applied to any previous or future purchases. 

  • This offer can only be used once per customer, on their first order only and is not available for Trade account customers.

  • This offer may be deactivated during major sale periods.

  • Only one (1) promo code can be applied to a single order. 

  • All customers who sign up to our email newsletter will also be entered in to the draw to win a $500 shopping spree. This will be drawn at midnight December 31st each yet and the winner will be contacted via email. The winner must claim their prize before January 31st.

  • If you are unsure how to complete this promotion, please contact customer service before completing your order.

  • I Love Linen reserves the right to amend details of this promotion at any time.

 

SWATCH ORDER DISCOUNT

The discount is valid for single use only on all French linen bedding. Minimum spend $150. Code must be manually applied at checkout. Discount cannot be applied to past orders and cannot be used in conjunction with other promotions. I Love Linen reserves the right to change the promotion at any time.

 

LINEN COLLECTION OFFER

This offer is only available for 7 days from the date you receive the email. You must apply the promo code in your cart before completing your order. Offers cannot be added once you have completed your order. This offer cannot be used in conjunction with any other offers.

 

365 GREAT QUALITY GUARANTEE

If your goods are found to have a genuine production defect, I Love Linen will replace or refund you for the value of that affected item. Please note, this guarantee does not apply to change of mind, or goods that have been damaged by consumer use (examples but not limited to: incorrect washing or drying, exposure to sunlight, stains from food, colours mixing in the wash). This guarantee applies from the date of purchase for 365 days, after that period the guarantee no longer applies and purchases are considered out of warranty use if a defect occurs. If you believe your goods to be a production fault please contact help@ilovelinen.com.au with the specific details relating to your item.

 

20% OFF SHEET SETS & QUILT COVERS - TAKE20

20% off Quilt Covers & Sheet Sets. Discount is automatically applied at checkout, if discount does not automatically apply, use discount code TAKE20 to redeem. Offer can be combined with other offers and rewards, excluding the Welcome Offer. Offer cannot be applied to any previous or future purchases. If you are unsure how to use these offers, please contact Customer Care before completing your order help@ilovelinen.com.au . I Love Linen reserves the right to change the terms and conditions of the promotion at any time.

 

BUNDLE CURATOR DISCOUNT 20% - CURATOR

20% off all Sets using the Bundle Curator is valid from 08:00 AM AEST Monday 28th February 2022. A set includes 1 x Fitted Sheet, 1 x Flat Sheet and 2 x Pillowcases, OR, 1 x Fitted Sheet, 1 x Quilt Cover & 2 x Pillowcases, OR,  1 x Fitted Sheet, 1 x Flat Sheet, 1 x Quilt Cover & 2 x Pillowcases. Enter the code CURATOR at checkout to redeem offer. Offer cannot be claimed in conjunction with any other promotional offers or rewards. Offer cannot be applied to any previous or future purchases. If you are unsure how to use these offers, please contact Customer Care before completing your order. I Love Linen reserves the right to change the terms and conditions of the promotion at any time.