Work with I Love Linen

Hello You

We’re excited to welcome a new Warehouse & Customer Service Assistant to our growing team at I Love Linen. This is a full-time role based at our warehouse, perfect for someone who loves being hands-on, staying organised, and helping customers feel genuinely cared for.

This role is ideal for someone who enjoys variety in their day and takes pride in doing things properly, from packing orders to supporting our customer service team.

Why I Love Linen?

With over 13 years of heritage, I Love Linen has grown into one of Australia’s leading homewares brands. We’re passionate about thoughtful design, premium natural fibres, and creating products that elevate the everyday.

At the heart of everything we do is care. Care for our products, our customers, and our people. If you sleep well, you live well, and we believe the same applies to where you work.

About the Role

As part of our warehouse and customer experience team, you’ll play an important role in ensuring every order is packed with care and every customer feels looked after.

This is a hands-on, detail-focused role that combines warehouse operations with customer service support. No two days are the same, and your work will directly impact the experience our customers have with I Love Linen.

Key Responsibilities

Warehouse Operations

• Pick, pack, and dispatch customer orders with care and attention to detail
  
• Receive and unpack stock deliveries
  
• Keep the warehouse organised, clean, and running smoothly
  
• Assist with stock counts and inventory checks
  
  

Customer Support

• Support our customer service team with email enquiries
  
• Assist with order processing and returns
  
• Help ensure customers feel informed, supported, and genuinely cared for every step of the way
  
  

About You

• Reliable, proactive, and happy to roll up your sleeves
  
• Strong attention to detail and pride in doing things well
  
• Enjoys working both independently and as part of a close-knit team
  
• Communicates clearly and kindly with customers
  
• Comfortable using basic systems and email (we’ll train you on the rest)
  
• Previous customer service experience preferred (warehouse experience not essential, training provided)
  
  

Our Offer to You

• Full-time, stable role in a growing Australian brand
  
• Friendly, supportive team environment
  
• Generous staff discounts on products you’ll love taking home
  
• A workplace that values care, quality, and people
  
• A role where your contribution genuinely matters
  
  Send your resume and a note to andrew@ilovelinen.com.au