Rewards Program: The Community - Terms and Conditions

I LOVE LINEN REWARDS TERMS & CONDITIONS

I Love Linen Rewards Program (The Community)  Terms and Conditions

These Rewards Terms are effective as of July 16, 2020 and may be added to or amended from time to time at the discretion of I Love Linen.

The I Love Linen Reward Program (The Community) is only open to customers of https://www.ilovelinen.com.au with a registered account.

Membership in The Community and its benefits are offered at the discretion of I Love Linen. I Love Linen may, at any time and from time to time, terminate, change, limit, modify or cancel I Love Linen Rewards or any rules, regulations, benefits or conditions of participation by posting the modified rules on this page. Participation in the I Love Linen Rewards Program after such posting will constitute your acceptance of the Rewards Terms as amended. By enrolling in the I Love Linen Rewards Program, you hereby agree to these Rewards Terms and warrant that you meet the entry and eligibility requirements.

 

WHERE TO JOIN, EARN AND REDEEM PROGRAM REWARDS

Points earned in I Love Linen’s Rewards Program, The Community,  may be redeemed only for purchases made via https://www.ilovelinen.com.au (Qualifying Purchases).

You may only enrol in the I Love Linen Rewards Program through the website at https://www.ilovelinen.com.au. To enrol, you must provide your email address. Individuals only may apply, not corporations or other entities. Your enrolment will be confirmed with a welcome message sent to the email address provided, which will include further enrolment information and requirements. Offers from I Love Linen through the I Love Linen Rewards Program are based on dollars spent on Qualifying Purchases or other qualifying behaviours.

Why do you have to create an account as well as signing up with your email address? In order to activate your Loyalty Points account, and then view or use your points, you will need to create an account login. 

Additional terms may apply to I Love Linen Reward Offers.

You'll receive: 

  • 1 I Love Linen Rewards Point per each (AUD) dollar spent. After spending more than $350 AUD in the same 12-month period, you will earn 1.5 I Love Linen Rewards points per each (AUD) dollar spent. After spending more than $800 AUD in the same 12-month period, you will earn 2 I Love Linen Rewards points per each (AUD) dollar spent. It will be a rolling 12-month calendar, and your Tier status will reset every 12 months based on your years’ spend. The number of points you earn will be based on the value of your order, less any discounts or vouchers applied.
  • 50 I Love Linen Rewards Points for Creating an Account
  • Bonus Point Offers throughout the year.
  • Free Samples.
  • Annual Birthday Reward—400 points.
  • Annual Free Gift with one order over $200.

I Love Linen Reward Offers are personal in nature, may have a limited timeframe to be used, and cannot be reused, transferred, refunded or redeemed for cash (except where required by law). I Love Linen Rewards Points will expire 12 months from earning. I Love Linen Rewards Offers are not valid for use towards sales tax or shipping charges nor can they be used in conjunction with any other offer.

I Love Linen Rewards Points cannot be combined with cash or discount codes. I Love Linen reserves the right to limit the quantities of I Love Linen Reward Offers that may be used by a single member in a given time period. I Love Linen Reward Points can only be used by the recipient. If you return a purchase for which you received I Love Linen Rewards Points, then such points will be deducted based on the dollar value of the return. I Love Linen may correct errors in relation to the issue of I Love Linen Rewards Points or adjust for reversed transactions at any time, even if it would put your membership account into a negative balance.

Up to 600 I Love Linen Rewards Points can be redeemed per order. 200 points equates to $10 off, 400 points equates to $20 off and 600 points equates to $30 off. These rewards cannot be used in conjunction with any other offer.

I Love Linen may offer limited–time I Love Linen Reward Offers or may make promotional offers selectively available to members, based on purchase activity, geographic location, program participation or other factors in I Love Linen’s' absolute discretion.

From time to time, I Love Linen may also provide I Love Linen Reward Program members with an opportunity to earn additional I Love Linen Reward Points or I Love Linen Reward Offers through participation in site activities or features. 

I Love Linen reserves the right, without limitation, to terminate, change, limit, modify or cancel any of the above means of earning I Love Linen Rewards Points or your membership in the I Love Linen Reward Program, with or without notice.

Unless otherwise stated, members will be able to check their I Love Linen Reward Points balance by viewing their Rewards account on https://www.ilovelinen.com.au.

PRIVACY

Your privacy is important to us. Enrolment information collected in relation to the I Love Linen Rewards Program is subject to I Love Linen’s Privacy Policy at https://www.ilovelinen.com.au/privacy-policy/

ELIGIBILITY

Only one I Love Linen Rewards Program account may be associated with a single email address and each individual may only register a single email address. In the event of a dispute over ownership of an I Love Linen Rewards Program membership account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrolment. For purposes of these Rewards Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

By enrolling in I Love Linen Rewards Program, you agree to provide true, accurate, current and complete information about yourself and maintain and promptly update the information to keep it true, accurate, current and complete. If you provide any data that is untrue, inaccurate, not current or incomplete, or if I Love Linen, in its sole discretion, suspects that your registration data is untrue, inaccurate, or incomplete or that you are in any way abusing your membership of the I Love Linen Rewards Program, I Love Linen reserves the right to suspend, terminate or refuse your participation.

COMMUNICATIONS AND REVIEWING YOUR ACCOUNT INFORMATION

As a member, you will periodically receive emails from I Love Linen and you consent to receive emails from I Love Linen or emails sent on I Love Linen’s' behalf. You may opt–out of the marketing emails at any time but please keep in mind this will result in you not receiving updates about your I Love Linen Rewards Program membership and rewards earned.

GENERAL PROGRAM CONDITIONS AND EXCLUSIONS

I Love Linen Rewards Points are entirely at the discretion of I Love Linen, have no cash value and have no purpose or use other than in exchange for benefits, products or services offered by I Love Linen through the I Love Linen Rewards Program.

I Love Linen Rewards Points are not valid unless earned in strict compliance with the requirements set forth and intended by I Love Linen, and members shall not attempt to earn points by any means (including without limitation, by using any script, bot, data mine or other automated means) that only simulates applicable requirements. In the case of a dispute regarding the I Love Linen Rewards Points available to any member, I Love Linen’s decision will be final. Upon termination of membership for any reason, all I Love Linen Rewards Points will be forfeited.

By enrolling in the I Love Linen Rewards Program, you irrevocably agree not to:

(a) take any action; or

(b) upload, post, submit or otherwise distribute or facilitate distribution of any text, communications, software, photographs, videos, sound recordings, data or other information (User Content) using any communications service, discussion forum or other feature available on or through I Love Linen’s websites, in a manner that is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, defamatory, discriminatory, invasive of another's privacy, tortious, obscene, profane, infringes on any patent, trademark, trade secret, copyright, right of publicity, right of privacy, any other right of any party or which otherwise violates the general terms and conditions of use of the website.

I Love Linen is not responsible for requests, rewards (including I Love Linen products as part of rewards) or correspondence lost or delayed in the mail or not received by email. Where a reward is provided by a third party, I Love Linen is not responsible for the goods and/or services that such third parties may provide.

I Love Linen, its affiliates and their respective officers, directors, employees, and agents (Released Parties) make no warranty, whether express or implied, in relation to the I Love Linen Rewards Program, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to I Love Linen products, merchandise, the website https://www.ilovelinen.com.au or membership of the I Love Linen Rewards Program. By participating in the I Love Linen Rewards Program, each member hereby forever indemnifies and releases the Released Parties from and against any and all claims, damages, losses, liabilities and expenses (including, without limitation, attorney's fees) relating to that member's participation in the I Love Linen Rewards Program.

I Love Linen is not responsible for problems related to any of the equipment or programming associated with or utilised by the member, any human error, any interruption, deletion, omission, defect or failure of any network or electronic transmission for whatever reason.

VIP Members of the I Love Linen Rewards Program (who spend over $800 in a rolling 12-month period) will have access to exclusive discounts from partner brands. The conditions of the partner brands offers are listed below.

  • The Body Method - $5 off per monthly subscription
  • Nutra Organics - 10% off
  • Imbibe Living - 15% off
  • Aveda - 10% off and free shipping on orders over $65
  • Sensori+ - Free 30ml Air Detoxifying mist on orders over $100

CONTACT

If you have questions about your enrolment, these Rewards Terms, using I Love Linen Reward Points or I Love Linen Reward Offers, please contact I Love Linen Customer Service at help@ilovelinen.com.au