Q. What will I be charged for shipping?
A. Spend over $75 and you'll receive FREE SHIPPING Australia wide.
Any order under $75 means there will be a small flat rate shipping fee of $9.95 for your order.
Q. How quickly will you dispatch my order?
A. We pick and pack your order within 24 hours of ordering so you get your order fast!
Generally, orders take around 2-4 business days via Australia Post depending on how busy the postal network is.
If you live in Western Australia, expect your delivery to take 5-7 business days.
Q. How can I track my order?
A. To track your order please click here
Q. My order or part of my order is on preorder, when will it be shipped?
A. If an item is on preorder, we will hold the whole order until the item arrives and then ship the whole order in one. If you would prefer an alternative arrangement, please email firstname.lastname@example.org.
Also please note, while we strive to ensure delivery of your items is in accordance with the preorder dates stated on the website, the nature of shipping is complicated and shipments may be delayed, by factors including production delays, stock not arriving as planned, boats missing their next connection, and delayed customs clearance. We will always update you on any setbacks but always keep this in mind when you pre-order an item from us :)
Q. Can you Express Post?
A. YES! Of course - simply contact us via phone, live chat or email and we can sort out the cheapest rate possible for you.
Q. Can I return my order?
A. YES! Please go to our returns page here for all the details.
Q. Who do you use to post my parcel?
A. We use Australia Post for all orders as they have proved safe and reliable.
You can nominate in the 'comments' section at the check out if you want Australia Post to leave your parcel at the front door, on the porch etc - whatever instructions you give us is what we will advise Australia Post.
Otherwise, if you're not at home when your delivery is made, Australia Post will leave a calling card and you can collect them from your local post office.
Australia Post will provide you with tracking information after your order is placed - this comes separately to our own order confirmation, please allow a little time for this additional email to arrive.
Q. Where do you ship to?
A. Worldwide! The store is only set up to process free standard shipping Australia wide but for all our international customers please contact us with the items of interest and we will work out a postage quote for you. We currently ship to places including the USA, UK, NZ, SG, HK, Japan and will ship anywhere that Australia Post will ship to!
Email email@example.com with your order request and we would love to help you out!
Q. Can I change my order once I have bought my items?
A. Payments for online orders are made through a secure processing site which means we don't ever process your credit card details. This means we can't make alterations that would affect the cost of existing orders. We'll always try and accomodate your requests if we can - changes to colour and such are easy enough as long as you tell us before packing - so contact us asap at firstname.lastname@example.org
Q. What happens if I put the wrong address in?
Australia Post will return your order to us - we can arrange to reship but you will need to pay for this to be reshipped to you.
Q. Can I pick up from in store?
A. YES you can come to our QLD warehouse and pick up your order to save on waiting time! Please contact us BEFORE heading to the warehouse so that we have your order ready for you! We are located at:
2/10 John Duncan Court, Varsity Lakes, 4227, QLD
Q: What happens if my parcel does not arrive at all or is later than I expect
A: We use Australia Post to deliver Australia wide. If your parcel goes missing we will lodge a formal track and trace which can take up to 5 business days to complete. If your order is not located we will resolve with a refund or replacement. If Australia Post does not deliver to the time frames they state and your order is later than expected, we cannot be held liable for any damages including discounts on an order. You can lodge a formal complaint, as the owner of the parcel with Australia Post.