Can I return my order if I change my mind?
We're all entitled to change our minds, otherwise, we wouldn't be human!
The important bit is that we can only accept goods that have not been open or used - this applies to sheet sets, quilt covers, cushions, bath towels and throws. Please note that for health reasons, we cannot accept any pillows, mattress toppers or quilts (all classed as 'white goods') once they have been purchased so please choose carefully! All returns must be made within 14 days of receiving your goods. You will cover the cost to return the item/s.
If you decide that for whatever reason you no longer need your goods once purchased or need to change your order, we will offer you a credit note to the value of your purchase to be used for future purchases, or if you want a refund then the shipping cost will be deducted. Please note that sheet sets and duvet cover sets cannot be partially returned due to changes in fabric dyes with each season. If the return is due to a change of mind, note that you will pay the cost to ship the goods back to us.
Please note that we do not hold exchange or replacement stock whilst waiting for a return parcel to arrive. As a result, items can sell out whilst your items are in transit. If this is the case for your return, check with our team to see when those items will be back in stock.
Refunds can take up to 10 business days to process.
PLEASE NOTE: All returns due to a change of mind must be made within 2 weeks of receiving goods.
Please contact us before you would like to return and then ship to the below address!
2/10 John Duncan Court
Can I change or add to my order once I have paid for my items?
Payments for online orders are made through a secure processing site - because we don't retain your credit card details, existing orders cannot be modified.
We will always try and help you, so contact us by either phone or email and we can manually add to your order for you. At that time you will need to provide your credit card details, or you can simply just order your extra items on your own.
What happens if I receive my goods and it's faulty?
At I Love Linen, our team is committed to making sure you can buy quality products at excellent prices.
Our dispatch centre checks that all items ordered match what you have ordered from us to ensure that you get what you need! If we've made a mistake in sending you the wrong item then we will exchange for you and pay the shipping also. After receiving your goods please ensure you check and contact us within 2 weeks of receiving them if you find any faults.
Please note, we sell both new and vintage items (vintage quilts from India) and will always highlight when an item is vintage and what particular details relate to that vintage item whether it be patches or stitching or slight marks as this is part and parcel for these lovely vintage hand stitched pieces.
Please note: wear and tear that occurs in the course of normal use is not considered a fault of the product.
Can I change my mind on custom orders?
If we have produced item/s for you in custom sizes and/or colours then please note unless the goods themselves are faulty and damaged we can not accept them for return or refund as it has been made especially for you, so always choose carefully!
For our International Customers
We use DHL Express to send your goods. Please choose your linens carefully as the cost of return shipping might be high and is covered at your own expense. Once we have your goods back, we will re-ship to you but you will incur 50% of the reshipping fee.