Returns

Can I return my order if I change my mind?

We're all entitled to change our minds, otherwise we wouldn't be human!

The important bit is that we can only accept goods that have not been open or used - this applies to sheet sets, quilt covers, cushions, bath towels and throws. Please note that for health reasons, we cannot accept any pillows, mattress toppers or quilts (all classed as 'white goods') once they have been purchased so please choose carefully! 

If you decide that for whatever reason you no longer need your goods once purchased or need to change your order, we will offer you a credit note for future purchases or a refund minus the the cost of shipping for us to send the goods to you in the first instance. Please note that sheet sets cannot be partially returned due to changes in fabric dyes with each season. We can advise the cost of shipping to be deducted. Please note that you will pay the cost to ship the goods back to us also. 

PLEASE NOTE: All returns  due to a change of mind must be made within 2 weeks of receiving goods.

Please contact us before you would like to return and then ship to the below address!

Dispatch centre:
2/10 John Duncan Court
Varsity Lakes
Queensland 4227

 

Can I change or add to my order once I have paid for my items?

Payments for online orders are made through a secure processing site - because we don't retain your credit card details, existing orders cannot be modified.

We will always try and help you, so contact us by either phone or email and we can manually add to your order for you. At that time you will need to provide your credit card details, or you can simply just order your extra items on your own.

 

What happens if I receive my goods and it's faulty?

At I Love Linen, our team is committed to making sure you can buy quality products at excellent prices.

Our dispatch centre checks that all items ordered match what your have ordered from us to ensure that you get what you need! If we've made a mistake in sending you the wrong item then we will exhange for you and pay the shipping also. After receiving your goods please ensure you check and contact us within 2 weeks of receiving them if you find any faults.

Please note, we sell both new and vintage items (vintage quilts from India) and will always highlight when an item is vintage and what particular details relate to that vintage item whether it be patches or stitching or slight marks as this is part and parcel for these lovely vintage hand stitched pieces.