If you have any questions after reading our Privacy Policy then contact us at help@ilovelinen.com.au.

Your privacy is important to us

If you read the Privacy Policy below, you will understand why we collect the personal information we ask you to submit and how we use it.

Your Say On Your Privacy

If you have a particular concern or query about your personal information held by us you should contact us at help@ilovelinen.com.au More information on Australian privacy legislation is available from the Office of the Federal Privacy Commissioner at www.privacy.gov.au.

Why we need to ask for personal information for certain purposes

- We are principally a retailer, and for those who have shopped with us at home and lifestyle shows or at shopping centres, you would know that we have quality product, friendly and informative staff, and take pride in servicing our customers.

- In order to retail online we will need to collect information from you so that at a minimum we can send you your package. When you register with us, you will be asked to supply personal information such as:

• your name, address and contact details
• email details
• password
• credit card details

This information is your personal information and I Love Linen will not disclose or sell this information to any other organisation under any circumstances.

We will only ask for and use personal information we reasonably need to conduct our business with you. Please note that you are still able to visit our website without disclosing any personal information to us – it’s only when you choose to place an order that we will ask for your personal details.

How is your personal information used?

For several purposes, including:

• to process your orders and send to your preferred delivery address
• to inform you of special promotions and new stock arrivals
• to improve our services by asking you for feedback
• to advise you of important changes to the I Love Linen business that may be of interest to you

Only on a need to know basis will some of your personal information be passed on to our delivery couriers to enable accurate and timely delivery of your orders and/or promotional materials

Cookies

Our website may use cookies which are small data files that are stored on your computer when you visit a website. Cookies are used to speed up the sign-in process so you don't need to retype your sign-in information each time you visit our website.

Cookies are also used for security purposes and allow us to gather usage information which we use to administer and enhance our service and the website. If you do not enable cookies, you will not be able to shop online on our website.

Links to external sites

From time to time we may provide access to external websites through links provided on our website. Be aware that when you access a website other than ours, we are not responsible for the privacy practices of that site. We advise that users read the privacy policies of external sites before submitting personal information.

Data quality and security

I Love Linen takes all reasonable steps to ensure that all personal information we collect and use is accurate, complete and up-to-date, and stored in a secure environment that will only be accessed by authorised employees. In accordance with the privacy law we give you access to all personal information that we ask from you and we expect you to keep your information up-to-date and correct any misinformation. It is your responsibility to make sure this information is accurate and complete. If any errors are found in the data that we are keeping please inform us so that we can correct this.

Keeping your credit card data safe

When you buy from us you will need to use your credit card, and when you supply us with your credit card information, we use 128-bit encryption through Secure Sockets Layer (SSL) technology. This encryption process ensures that the information you give us is protected against unauthorised access. If you have any queries concerning encryption please contact us. We have implemented technology and security features, as well as strict internal guidelines to safeguard the privacy of your personal information. Our website has been designed with continuous improvement in mind and when any technology improvements becomes available we will seek to build this into our site. Whilst we make every effort to ensure that your information is secure on our system, no data transmission over the internet can be guaranteed to be 100 per cent secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.